In the future, there may be a Chart of Accounts app, a Fixed Assets app, a Billing app, etc. Today, there is a unified financial management app called Microsoft Dynamics 365 Finance. We can easily imagine Microsoft splitting the ERP applications even more. In what direction will this development continue in the future? And to automate customer service chats, you can build a chat bot with Microsoft Power Virtual Agents.Īll the apps are part of the Power platform, and the smart thing about using these solutions is that they are also connected to Microsoft Dataverse.Ī customer can type in a chat bot and a notification pops up on your phone where you need to approve something in an app and it automatically updates the customer’s order in the ERP system and it can be immediately seen in the company’s BI dashboards. If you need Business Intelligence then there is Microsoft Power BI.

If you want to exhibit data and features in an app so that your employees can interact directly with ERP data, then you can use Microsoft Power Apps. If you need to integrate with other solutions or automate data, then you need to use Microsoft Power Automate.

Microsoft has for a long time called their common database for Common Data Service, but recently Microsoft has renamed it into Microsoft Dataverse. And the smart thing is that the ERP system shares data models with the other Dynamics 365 apps, so there is no need for integration projects.

Field service or Customer Service, then you will use the specific Dynamics 365 apps for that purpose.

Dynamics 365 erp pricing